24x7 Response Services
| Hours: |
24 x 7 - Telephone response |
| Coverage: |
Unlimited incidents for one year |
Your systems are mission critical. Unexpected downtimes cost your business.
24 x 7 Response Services solves this by providing problem resolution and workarounds for severe incidents at any time of the day or night.
We define a severe or catastrophic problem as a system down or not functioning, loss of production or data. 24 x 7 also applies for issues that result in an emergency condition and cause a serious security breach.
Red Hat's enterprise global support team will provide rapid response, fixes and workarounds to get your business back up and online. Support technicians work with Red Hat Engineering to ensure that a permanent fix is implemented and incorporated back into the Red Hat Linux operating system.
Per-system support contracts can be upgraded to 24 x 7 coverage as needed.
