How to Get Technical Support

In order to receive technical support for your Official Red Hat product, you first have to sign up.

Every Official Red Hat product comes with a Personal Product Identification code: a 16 character alphanumeric string. The Personal Product ID for Red Hat Linux 6.1 is located on a red and white card that can be found inside the box. Your Personal Product ID is on a perforated card that you can punch out and keep in a safe place. You need this code, so don't lose the card!

Please Note: Do not throw away the card with your Personal Product ID. You need the Personal Product ID to get technical support. If you lose the certificate, you may not be able to receive support.

The Personal Product ID is the code that will enable your technical support and any other benefits or services that you purchased from Red Hat, depending upon which Red Hat product you purchased. The Personal Product ID may also enable priority FTP access, depending on the product that you purchased, for a limited amount of time.

Signing up for Technical Support

You'll need to:

Create a customer profile at http://www.redhat.com/now. You may have already completed this step; if you have, continue to the next step. If you do not already have a customer profile on the Red Hat website, please create a new one.
With your login name and password, please login at the Red Hat Support website at http://www.redhat.com/support.
Update your contact information if necessary.
Please Note: If your e-mail address is not correct, communications regarding your technical support requests CANNOT be delivered to you, and you will not be able to retrieve your login and password by e-mail. Be sure that you give us your correct e-mail address.
If you're worried about your privacy, please see Red Hat's privacy statement at http://www.redhat.com/legal/privacy_statement.html.
Add a product to your profile. Please enter the following information:
- The Personal Product ID for the boxed set product.
- A description of the hardware on which the Red Hat Linux product will be installed.
- The Support Certificate Number or Entitlement Number if the product is a contract.
Set your customer preferences.
Answer the optional customer questionnaire.
Submit the form.

If the previous steps were completed successfully, you can now login at http://www.redhat.com/support and open a new technical service request. However, you must still use your Personal Product ID in order to obtain technical support via telephone (if the product you purchased came with phone support). Please do not lose your Personal Product ID, or you might not be able to receive support.